KENYA TRAIN BOOKING AND RESERVATIONS TERMS AND CONDITIONS

On acceptance of our terms of payment:-

1: We will book the train on your behalf.

2: For online credit card payments: You will make secure online credit card payment by completing details from the invoice sent to your email with ref: PesaPal Invoice.

- Money transfer: You will be advised on banking details with swiftcode or ABA Number (IBN is not used in Kenya)

- Western Union: This applies to very late bookings or where bank transfers or credit card not possible.

- Cash payments: Cash payments can be done in office on arrival after reservation has been made.

You can also call our Nairobi-Mombasa | Mombasa-Nairobi train reservation centre on:

Telphone:+254203596750 | Cellphone:+254774681061 to make a booking over the phone.

3: All bookings have a Reference Number which you will be given.

4: Advise delivery or pick up points of tickets. Tickets are not posted outside the country!!!

5: Kenya railways / Rift Valley train has no guarantee for non paid seats.

6: Sharing Cabins: If travelling alone unless you pay whole cabin you will be joined by extra person of same sex.

7: Tickets are not transferable and alteration of travel dates, there is a charge. Train cancallation also attracts 10% cancallation fee from the railway station.

8: Check-in time is at least by 4:00 pm.

9: Refunds - If payment done by credit card refund will be done on same card.

NB: IF THERE IS TRAIN CANCELLATION, KINDLY FIND ANY OTHER ALTERNATIVE MEANS TO TRAVEL.
DO NOT GO TO THE RALWAY STATION FOR THE REFUNDS AS THE REFUNDS WILL BE LESS BECAUSE OF PESAPAL COMMISSIONS AND BANK WITHDRAWAL CHARGES. YOU WILL EMAIL US TO LET US KNOW YOU DID NOT TRAVEL WITH THE TRAIN AND WE WILL THEN EMAIL PESAPAL ABOUT YOUR TRAIN CANCELLATION AND PESAPAL WILL THEN REVERSE YOUR WHOLE AMOUNT PAID TO YOUR ACCOUNT.

10: If refund is by wire transfer it can done via same method or cash where applicable.

11: We do not carry liability of the train in case of DELAYS / CANCELLATIONS or other causes that goes along with.


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Kenya Train Booking
P.o. Box 5763 - 00100, G.P.O
NAIROBI - KENYA
Telephone: +254203596750 | Fax: +254202211413
Cellphone: +254774681061
EMAIL: reservations@kenyatrainbooking.com
| kenyatrainbookings@gmail.com